Return and Refund Policy

Effective Date: May 2026

Scope and Intent

This Return and Refund Policy applies to all purchases made through thevitacare.com.

1. Return Window

Customers in the United States may cancel and return eligible products within 30 days of receiving their order.

2. Returns Overview

3. Return Instructions

Step 1: Request Authorization

All returns must be approved before sending.

Email: order@thevitacare.com
Include:

• Order number
• Reason for return

Step 2: Approval

After review, you will receive:

• Return authorization confirmation
• Correct return shipping address
• Return label (if applicable)

Step 3: Do Not Send Without Approval

Returns sent without authorization may be:

• Rejected
• Delayed
• Ineligible for refund

4. Return Address

We operate a centralized return handling process to ensure accurate processing and tracking of all returns.

Primary Return Location:
Returns are typically processed through our authorized return center in India:

Return Center Address:
577 Gadhpur Township, Pasodara Kathodara
Surat, Gujarat, 394326
India

In some cases, depending on the product type, supplier, or fulfillment origin, returns may be directed to an assigned logistics return facility.

Important:

• The exact return address and instructions will always be provided after return approval
• Customers will never be asked to return items to an undisclosed or unverified third party
• We ensure all return locations are authorized, trackable, and verified

Do not send returns without prior authorization, as this may result in delays or ineligibility for a refund.

5. Packaging and Shipping

• Use original packaging whenever possible
• Ensure all tags, labels, and accessories are included
• Attach return authorization details
• Securely package the item before shipping

6. Return Shipping Costs

7. Return Conditions

Change of Mind

Eligible if:

• Item is unused
• Item is undamaged
• Original packaging is intact

Defective or Damaged Items

• Must be reported within 48 hours of delivery
• Photos of damage are required
• After review: replacement or refund provided

Incorrect Product

• Contact support immediately
• Replacement or full refund provided

Item Not Delivered

• Courier investigation will be initiated
• Refund issued if confirmed lost

Order Cancellation

Orders may be cancelled for a full refund if not yet shipped.

8. Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons.
These items are clearly marked on product pages.

9. Refund Conditions

Refunds are issued only if:

• Product is unused
• Product is undamaged
• Product is in original packaging

Refunds may also be issued for:

• Defective items
• Incorrect deliveries

10. Refund Processing

11. Exchanges

Exchanges are accepted if:

• Item is unused
• Item is in original packaging

12. Return Label

Return instructions and labels (if applicable) will be provided only after approval.

13. Shipping Information

Delivery times may vary due to customs, weather, holidays, or courier delays.

14. Legal Rights

This policy does not affect your statutory consumer rights under applicable laws.

15. Important Notice

• Our registered business address is for correspondence only
• Returns are processed through authorized facilities or logistics partners
• Do not send returns without written instructions

16. Contact Information

• Website Name: TheVitaCare.com
• Company  Name: THEVITACARE
• Registration Number: UDYAM-GJ-22-0600303
• Address: 577 Gadhpur Township, Pasodara Kathodara, Surat, Gujarat, 394326
• Email: order@thevitacare.com
• Contact Form: Click Here
• Phone: +91 7069698484

Customer Service Opening Hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday and Sunday: Closed
• Time Zone: GMT+5:30 (Indian Standard Time)

Response Time: We respond within one business day.