Shipping Policy
Effective Date: May 2026
Thank you for shopping with TheVitaCare. This Shipping Policy explains how we process and deliver orders to customers in the United States.
1. Order Processing
- Processing Time: 1–2 business days (Monday–Friday) after payment confirmation
- Cut-Off Time: Orders placed after 2:00 PM (IST / GMT+5:30) are processed the next business day
- Orders are not processed on weekends or public holidays
- A shipping confirmation email is sent once your order is dispatched
- Tracking may take 24–48 hours to become active
2. Shipping Coverage
We currently ship only to the United States.
3. Shipping Origin
All orders are shipped from our international fulfillment facilities located in India.
4. Shipping Options & Delivery Times
| Shipping Method | Processing Time | Transit Time | Total Delivery Time | Cost |
|---|---|---|---|---|
| Standard Shipping | 1–2 Business Days | 15–18 Business Days | 16–20 Business Days | $25 USD (Free over $199 USD) |
Important Notes:
- Delivery times are estimates, not guarantees
- Delays may occur due to customs clearance, weather, or courier issues
- Incorrect shipping details may cause delays
5. Order Tracking
- Tracking number provided after dispatch
- Updates may take up to 48 hours to appear
6. Delivery Delays
If your order has not arrived within 30 days of dispatch, contact us at:
order@thevitacare.com
7. Lost or Damaged Items
Report within 7 days of delivery with:
- Order number
- Photos (if applicable)
Resolution may include:
- Replacement
- Refund
- Store credit
8. Shipping Carrier
We use international logistics partners and postal services (including India Post and partner carriers) for delivery to the United States.
Carrier selection may vary.
9. Important Notice
By placing an order, you acknowledge that:
- Your order is shipped internationally from India
- Delivery may take 16–20 business days
10. Contact Information
If you have any questions about shipping or delivery, please contact us:
- Website Name: TheVitaCare.com
- Company Name: THEVITACARE
- Registration Number: UDYAM-GJ-22-0600303
- Address: 577 Gadhpur Township, Pasodara Kathodara, Surat, Gujarat, 394326
- Email: order@thevitacare.com
- Contact Form: Click Here
- Phone: +91 7069698484
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We respond within one business day.
