Last Updated: September 20, 2026

This Payment Policy explains how payments, billing, authorization, and payment-related issues are handled by Our Haute, operated by OUR HAUTE LLC.

1. Accepted Payment Method

Payments are processed securely through Stripe (credit/debit cards only). We accept credit and debit cards via Stripe. Apple Pay, Google Pay, and other digital wallets are not accepted.

The payment methods available to you may include the credit or debit card methods displayed by Stripe at checkout. The exact payment options may vary depending on your location, device, browser, currency, card issuer, and Stripe’s availability. Cash on Delivery (COD) is not offered or accepted. The payment methods available to you may include the credit or debit card methods displayed by Stripe at checkout. The exact payment options may vary depending on your location, device, browser, currency, card issuer, and Stripe’s availability.

All transactions are processed in U.S. dollars (USD) unless otherwise stated at checkout.

2. Payment Authorization

Full payment is required at checkout.

Your order will be submitted for processing after:

You provide the required billing and shipping information.
You authorize the payment.
The payment is successfully approved by Stripe.
The order passes our basic fraud and security checks.

Placing an order does not guarantee acceptance. An order is confirmed only after payment has been successfully authorized and we issue an order confirmation.

3. Payment Processing by Stripe

Stripe processes payment information on our behalf.

Depending on the payment method, Stripe may process information such as:

Cardholder name.
Billing address.
Shipping address.
Email address.
Transaction amount.
Currency.
Payment method details.
Payment authorization information.
Fraud-prevention information.
Transaction and payment status.

Our Haute does not intend to store complete payment-card numbers on its own website servers.

Stripe processes information under its own terms, privacy policy, and security practices. You can review Stripe’s Privacy Policy.

4. Order Confirmation

After a successful payment, we will normally send an order-confirmation email to the email address provided at checkout.

If you do not receive an order-confirmation email, first check your spam, junk, promotions, or other filtered folders. You may also contact us at info@ourhaute.com.

An order-confirmation email confirms that we received your order request. We reserve the right to cancel an order where permitted under our Terms & Conditions, including because of payment problems, product availability, pricing errors, incorrect information, or suspected fraud.

5. Payment Failure or Decline

A payment may fail or be declined because of:

Incorrect card or billing information.
Insufficient funds or credit.
Bank restrictions.
Card expiration.
Fraud-prevention checks.
Payment-provider restrictions.
Technical problems.
Unsupported payment methods.

If your payment fails, do not repeatedly submit the same order without checking whether an authorization or pending charge was created.

If you believe you were charged but did not receive an order confirmation, contact us at info@ourhaute.com with the relevant payment and order details.

6. Pending Authorizations

Your bank or card issuer may place a temporary authorization or pending hold while a payment is being reviewed.

A pending authorization is not always a completed charge. The timing for releasing a pending authorization is controlled by your bank, card issuer, or payment provider.

We cannot guarantee how quickly a bank will remove a pending authorization.

7. Pricing and Currency

Product prices are shown in USD.
Prices may change before an order is accepted.
Applicable sales tax is calculated based on the shipping address and applicable tax rules.
Any applicable taxes and charges are displayed at checkout before payment is completed.
The amount shown on the final checkout page is the amount you authorize, subject to any correction or cancellation permitted by these policies and applicable law.

8. Billing Information

You are responsible for providing accurate and complete billing information.

This may include:

Full name.
Billing address.
Email address.
Phone number.
Payment information requested by Stripe.
Any verification information reasonably required to process or protect the transaction.

If billing information cannot be verified, we may contact you, delay processing, or cancel the order.

9. Refunds

Refunds are handled according to our Return and Refund Policy.

When a refund is approved:

The refund is issued to the original payment method where possible.
We normally process approved refunds within 10 business days after the return is inspected or the refund is approved.
Your bank or payment provider may take additional time to display the refund.
Original shipping charges, if any, may be non-refundable for change-of-mind returns.
Return shipping costs for change-of-mind returns are the customer’s responsibility.
For defective, damaged, or incorrect items, return shipping may be covered according to our Return and Refund Policy.

10. Order Cancellations

You may request cancellation within 12 hours of placing your order by contacting info@ourhaute.com and including your order number.

Cancellation requests are not complete until we confirm them.

After the 12-hour cancellation period, the order may have entered processing and may no longer be cancellable. If the order has shipped, you may request a return after delivery according to our Return and Refund Policy.

11. Chargebacks and Billing Disputes

If you do not recognize a charge or believe there is a billing error, please contact us first at info@ourhaute.com.

We will review the order and provide relevant information to help resolve the issue.

You retain all rights available to you under applicable law and your card issuer’s rules. However, submitting a chargeback without first contacting us may delay the resolution of a legitimate billing or order issue.

12. Fraud Prevention and Order Review

We may review or hold an order if it appears to involve:

Unauthorized payment activity.
Mismatched billing or shipping information.
Unusual purchasing activity.
Suspected fraud.
Multiple payment attempts.
A high-risk transaction.
A violation of our Terms & Conditions.

We may request additional verification, cancel the order, or issue a refund where permitted by law.

13. Payment Security

We use reasonable security measures and trusted payment providers to help protect payment-related information.

However, no payment or internet transmission method is completely secure. We cannot guarantee absolute security.

Do not send complete card numbers, security codes, passwords, or other sensitive payment information by email, text message, or unsecured communication channel.

14. Contact Information

For payment, billing, or order questions, contact us:

Company Name: Our Haute

Business Name: OUR HAUTE LLC

Business Number: C1569538

Business Address: 1001 S Main St #10513, Kalispell, MT 59901, USA

Email: info@ourhaute.com

Phone: +1 406 309 6495

Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (MST/MDT)

We aim to respond to all customer enquiries within one business day.

Payment Policy