Last Updated: November 2, 2026
Have a question about your order or need a little help? We’re here for you. Whether it’s about a product, payment, shipping, or a return, just send us an email or give us a call.
Get in Touch
Email: info@ourhaute.com
Phone: +1 406 309 6495
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MST/MDT)
We aim to respond to all customer inquiries within one business day.
How Can We Help?
You can contact us about:
- Product questions and availability.
- Order status and updates.
- Cash on Delivery (COD) and billing.
- Shipping, delivery and USPS tracking.
- Returns, refunds and exchanges.
- Order cancellations.
- Shipping address corrections.
- Privacy requests.
- Website or checkout problems.
- Any other questions about shopping with Our Haute.
If you’re contacting us about an existing order, please include your order number and the email address used at checkout. This helps us find your order and assist you more quickly. Please don’t send your password, banking credentials, or other sensitive information by email.
Looking for Order or Shipping Information?
- Track Your Order
- Shipping Policy
- Return and Refund Policy
- Cancellation Policy
- Payment Policy
- Frequently Asked Question
Privacy Requests
Want to access, correct or delete personal information, or ask how it is handled? Email info@ourhaute.com with the subject line “Privacy Rights Request.” Please explain what you would like to request so we can review it under applicable privacy laws.
A Quick Note About Shipping and Returns
We sell and ship to eligible physical addresses in all 50 U.S. states and Washington, D.C. We don’t ship internationally or to U.S. territories, military addresses, or P.O. Boxes. Our shipping method is free USPS Priority Mail with Collect on Delivery (COD). We cover standard shipping and carrier COD service charges. Our estimated total delivery period is 3–6 business days, not guaranteed.
For returns, please contact us for written authorization before sending anything back. Eligible returns must follow the instructions provided by our support team and the Return and Refund Policy.
Business and Mailing Information
Business Name: Our Haute
Website: https://ourhaute.com/
Mailing & Returns Address: 9263 Bonner Mill Rd, Bonner, MT 59823, United States
Email: info@ourhaute.com
Phone: +1 406 309 6495
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MST/MDT)
We aim to respond to all customer inquiries within one business day.
You can address business correspondence to Our Haute at the mailing address above. For returns, use that address only after we have confirmed your return authorization and shipping instructions.