Last Updated: October 15, 2026
At Our Haute, we want you to be satisfied with your purchase. You may return an eligible item by contacting us for return authorization and handing the return parcel to the carrier within 30 calendar days of delivery. The parcel does not need to reach us within those 30 days. Please keep proof of shipment. Returns are subject to the eligibility conditions below.
1. Return Window
You may return an eligible item by contacting us for return authorization and handing the return parcel to the carrier within 30 calendar days of delivery. The parcel does not need to reach us within those 30 days. Please keep proof of shipment.
To be eligible for a change-of-mind return:
- The product must be unused and in its original condition.
- The product must include its original packaging, tags, accessories, and documents, where applicable.
- The product must not be damaged because of misuse, improper care, or normal wear and tear.
- You must contact us and receive return authorization before sending the product back. If you contacted us within the 30-day period but our authorization or prepaid-label delay caused your dispatch to be late, we will not reject your return for that delay and will provide a written extension.
We do not charge restocking fees.
Unauthorized returns may be delayed or refused because we need the order number and return authorization to identify and process the package.
2. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from the item ordered, Our Haute will provide a prepaid return shipping label for the return. Damaged, defective, or incorrect items do not need to meet the unused-condition requirements in Section 1. For qualifying damaged, defective, or incorrect items, please contact info@ourhaute.com with your order number and details of the issue. After reviewing your request and authorizing the return, we will provide a prepaid return shipping label at no cost to you.
Please email info@ourhaute.com with:
- Your order number.
- A description of the problem.
- Clear photographs showing the defect, damage, or incorrect item.
Please report damaged, defective, or incorrect items as soon as possible. All qualifying claims remain covered under our 30-day return period.
Change-of-Mind Returns
For a return because you changed your mind, selected the wrong item, or no longer want the product, the customer is responsible for the return shipping cost.
We do not deduct outbound standard-shipping costs from refunds because standard shipping is free.
Restocking Fees
We do not charge restocking fees.
3. How to Request a Return
- Email info@ourhaute.com to request return authorization early enough to hand the parcel to the carrier within 30 calendar days of delivery. If our authorization or prepaid-label delay causes late dispatch, the extension described in Section 1 applies.
- Include your order number and the reason for the return.
- Wait for return authorization and shipping instructions from our support team.
- Pack the item securely for return. For change-of-mind returns, include the original packaging, tags, accessories, and documents where applicable. For damaged, defective, or incorrect items, follow the packing instructions provided by our support team with your return authorization.
- Ship the package to the return address provided in your return authorization email — 1001 S Main St #10513, Kalispell, MT 59901, USA (also listed in the Return Address section below).
- Keep your shipping receipt and tracking information until your return is completed.
Do not send a return before receiving return authorization.
4. Return Address
Authorized returns must be sent to:
Our Haute
1001 S Main St #10513
Kalispell, MT 59901
United States
Do not send returns to any other address unless our support team provides written instructions.
5. Refunds
For approved returns, we complete the inspection and issue your refund within 10 business days of receiving the returned item. This period includes inspection. For card payments, once we accept your return we transmit the credit to your card issuer within 7 business days of acceptance. These periods are not added together. We meet whichever deadline falls earlier: 10 business days from receiving the returned item or 7 business days from accepting the return. Refunds are issued to the original payment method. If your original card has expired or been replaced, we still issue the refund to the original payment method. Your card issuer can advise how the refund will be routed to your replacement card or account. Your bank or payment provider may take additional time to display the refund.
For our 10-business-day processing timelines, business days are Monday through Friday, excluding U.S. federal holidays. Any earlier deadline required by applicable law takes precedence.
If the return is approved:
- We do not deduct outbound standard-shipping costs from refunds because standard shipping is free.
- For change-of-mind returns, the customer is responsible for the return shipping cost.
If a return does not meet the return conditions, we will contact you with the available options.
6. Exchanges
We may assist with exchanges, subject to product availability.
- If the item is defective, damaged, or incorrect, we will provide an exchange without charging return shipping.
- For other exchange requests, the customer is responsible for the return shipping cost.
- An exchange will be shipped after we receive and approve the original returned product.
- If the requested replacement is unavailable, we may issue a refund instead.
Contact info@ourhaute.com to request an exchange.
7. Order Cancellations
You may request cancellation within 12 hours of placing your order by emailing info@ourhaute.com with your order number. Cancellation is only available if your order has not entered processing or been shipped, even if your request is made within 12 hours. Your cancellation is confirmed once we send you a confirmation email. If cancellation is no longer available, you may request an eligible return after delivery under this policy. The 12-hour limit above applies to voluntary cancellation requests. It does not limit your right to cancel for a full refund if we cannot ship on time, fail to ship, or cannot fulfill your order (see ‘If We Cannot Ship on Time’ in our Shipping Policy).
8. Contact Information
Our Haute is operated by OUR HAUTE LLC, registered in the United States under business number C1569538.
Company Name: Our Haute
Business Name: OUR HAUTE LLC
Business Number: C1569538
Business Address: 1001 S Main St #10513, Kalispell, MT 59901, USA
Email: info@ourhaute.com
Phone: +1 406 309 6495
Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (MST/MDT)
We aim to respond to all customer enquiries within one business day.