FAQs
Where do you ship?
Currently, we ship within the United States. We plan to expand to additional countries in the future.
Orders are processed within 1–2 business days (Monday–Friday) after payment confirmation.
Transit Time: 15–18 business days.
Total Delivery Time: 16–20 business days.
Delivery times may vary due to customs processing, weather conditions, public holidays, remote locations, courier delays, or incorrect shipping details.
Yes. Orders over $199 USD qualify for free shipping.
For orders below $199 USD, a standard shipping fee of $25 applies and is shown at checkout.
Which shipping partner do you use?
We partner with India Post to ensure reliable delivery.
Once your order has been shipped, you will receive an email confirmation with tracking information.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us within 7 days of delivery at:
order@thevitacare.com
Include your order number and clear photos (if damaged).
We may offer:
Store credit
A replacement
A refund
Payments
What payment methods do you accept?
We currently accept:
- PayPal, Debit Card & Credit Card
All payments must be authorized before orders are processed.
Is my payment information secure?
Yes. All transactions are processed through SSL-encrypted and PCI-compliant payment gateways.
We do not store your credit card details.
In what currency are prices displayed?
All prices are displayed in USD ($).
Prices include applicable taxes where required by law. Final totals are displayed at checkout before payment confirmation.
Returns & Refunds
We offer a 30-day return policy from the date of delivery.
To qualify for a return, items must be:
Unused
Undamaged
In original packaging
Email us at order@thevitacare.com with:
- Your order number
- Reason for return
We will provide return instructions and, if applicable, a prepaid shipping label.
Customers are responsible for return shipping unless:
- The item is defective
- The item is incorrect
- The item is not as described
In these cases, we cover the return shipping cost.
Can I return opened skincare products?
Due to the nature of skincare products, we do not accept returns on opened or used items unless they are defective.
How long does it take to receive my refund?
Refunds are processed within up to 10 business days after return approval.
Refunds are issued to the original payment method.
You will receive a confirmation email once your refund has been processed.
Yes, we accept exchanges for unused products in original packaging.
What if I received the wrong product?
Please contact us immediately. We will arrange a replacement or issue a full refund.
What if my product arrives defective?
Contact us within 48 hours of delivery and provide photos of the issue.
After inspection, we will offer a replacement or refund.
Yes. You may cancel your order for a full refund if it has not yet been shipped.
Privacy & Data Protection
Do you sell my personal information?
No. We do not sell personal information in the traditional sense.
However, certain data sharing for analytics or advertising may be considered “sharing” under some privacy laws.
How can I submit a “Do Not Sell My Information” request?
Send an email to:
order@thevitacare.com
Subject Line: Do Not Sell My Information Request
Include your full name and email address used on our website.
We use:
- SSL encryption
- Secure servers
- PCI-compliant payment gateways
We do not store credit card information.
Can I request deletion of my personal data?
Yes. You may request access, correction, or deletion of your personal data by contacting us at order@thevitacare.com.
