Check Your Order Status
Thank you for shopping with Our Haute.
Once your order has been processed and shipped, we will send a shipping-confirmation email containing the available tracking information.
How to Track Your Order
- Check the email address used when placing your order.
- Look for an email from Our Haute with the subject line Your Order Has Shipped or similar.
- Open the email and select the tracking link.
- Enter the tracking number on the carrier’s official tracking page if required.
- Allow some time for the carrier’s tracking system to update after shipment.
Tracking information may not appear immediately after an order is placed. It generally becomes available after the order has been processed and accepted by the carrier.
Shipping Time
Our current shipping details are:
- Shipping method: Free Standard Shipping via FedEx.
- Handling time: 1–2 business days.
- Transit time: Approximately 5–8 business days.
- Estimated total delivery time: Approximately 6–10 business days.
These are estimated delivery times, not guaranteed delivery dates. Delays may occur because of weather, holidays, carrier interruptions, incorrect addresses, high order volume, or other circumstances outside our control.
For complete details, please review our Shipping Policy.
If You Have Not Received Tracking Information
If you have not received tracking information after the estimated handling time, contact us at info@ourhaute.com.
Please include:
- Your full name.
- Order number.
- Email address used at checkout.
- Date the order was placed.
We will review the order status and provide available information.
If Tracking Shows “Delivered”
If tracking shows that your package was delivered but you cannot find it:
- Check around your delivery address, mailbox, entrance, garage, or other safe locations.
- Ask household members, neighbors, or building management.
- Confirm that the shipping address on your order is correct.
- Contact the carrier using the official tracking information.
- Contact us at info@ourhaute.com if the package cannot be located.
We will review the available delivery information and work with you and the carrier where appropriate.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately at info@ourhaute.com if you notice an address mistake. We cannot guarantee that an address can be changed after an order enters processing or ships.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Order Support
For questions about orders, shipping, returns, or refunds, contact:
Our Haute
Email: info@ourhaute.com
Phone: +1 406 309 6495
Support Hours: Monday–Friday, 9:00 AM–5:00 PM MST/MDT
Please do not send payment-card numbers, passwords, or other sensitive information by email.