1. Where does Our Haute ship?
We currently ship to customers within the United States only.
At this time, we do not ship internationally unless specifically stated on the product page or confirmed by our customer-support team.
2. How long does shipping take?
Our current standard shipping timeline is:
- Handling time: 1–2 business days.
- FedEx transit time: Approximately 5–8 business days.
- Estimated total delivery time: Approximately 6–10 business days.
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier interruptions, incorrect addresses, high order volume, or other circumstances outside our control.
For more information, please review our Shipping Policy.
3. How much does shipping cost?
We offer free standard shipping via FedEx within the United States.
Any applicable charge will be displayed at checkout before you complete payment.
4. Which carrier do you use?
Our standard shipping method is FedEx Standard Shipping.
After your order ships, tracking information will be sent to the email address provided at checkout, where available.
5. Can I track my order?
Yes. After your order has been processed and shipped, we will send a shipping-confirmation email with available tracking information.
You can also visit our Track Your Order page for tracking instructions.
If you have not received tracking information after the normal handling period, contact us at info@ourhaute.com with your order number.
6. What is your return policy?
All products may be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.
Returned products should generally be unused, in original condition, and include original packaging, tags, accessories, and documents where applicable.
Please contact us before sending a return.
7. Do you charge restocking fees?
No. We do not charge restocking fees.
8. Who pays return shipping?
For defective, damaged, or incorrect items, Our Haute will cover reasonable return shipping costs according to our Return and Refund Policy.
For change-of-mind returns, including selecting the wrong size or color or no longer wanting the product, the customer is responsible for return shipping costs.
Original shipping charges, if any, may be non-refundable.
9. How do I request a return?
To request a return:
- Email info@ourhaute.com within 30 days of delivery.
- Include your order number and reason for the return.
- Wait for return authorization and instructions.
- Pack the product securely with its original contents.
- Send the package to the return address provided by our support team.
Do not send a return before receiving return authorization.
10. Where should I send a return?
Authorized returns should be sent to:
Our Haute
1001 S Main St #10513
Kalispell, MT 59901
United States
Do not send a return to any other address unless our support team provides written instructions.
11. How long does a refund take?
After the returned product is received and inspected, approved refunds are normally processed within 10 business days.
Your bank or payment provider may require additional time to display the refund.
Refunds are normally issued to the original payment method.
12. What payment methods do you accept?
Payments are processed securely through Stripe (credit/debit cards only). Apple Pay, Google Pay, and other digital wallets are not accepted.
The payment methods available to you are displayed by Stripe at checkout and may vary depending on your location, device, browser, card issuer, and other factors.
All transactions are processed in U.S. dollars unless otherwise stated at checkout.
For more information, review our Payment Policy.
13. Are my payments secure?
Payments are processed through Stripe (credit/debit cards only) using security measures designed to protect payment information.
Our Haute does not intend to store complete payment-card numbers on its own website servers.
Never send complete card numbers, security codes, passwords, or other sensitive payment information by email.
14. Can I cancel my order?
You may request cancellation within 12 hours of placing your order.
Email info@ourhaute.com with your order number and cancellation request.
Cancellation is not complete until we confirm it by email.
After the 12-hour period, the order may have entered processing or shipping and may no longer be cancellable. If the order has shipped, you may request a return after delivery according to our Return and Refund Policy.
15. Can I change my shipping address?
Contact us immediately at info@ourhaute.com if you need to correct your address.
We cannot guarantee that an address can be changed after an order enters processing or ships.
Customers are responsible for providing a complete and accurate delivery address.
16. What should I do if my package is delayed?
First, check the tracking link provided in your shipping-confirmation email.
If the package is delayed beyond the estimated delivery period, contact us at info@ourhaute.com with:
- Your order number.
- Tracking number, if available.
- Shipping address.
- Description of the issue.
We will review the available information and help where possible.
17. What should I do if tracking says delivered but I cannot find my package?
Please:
- Check your entrance, mailbox, garage, side door, and other safe locations.
- Ask household members, neighbors, or building management.
- Confirm that the shipping address on the order is correct.
- Contact the carrier using the official tracking information.
- Contact us at info@ourhaute.com if the package remains missing.
We will review the delivery information and work with you and the carrier where appropriate.
18. Do you have customer support?
Yes. Our customer-support team can assist with:
- Product questions.
- Order status.
- Shipping and tracking.
- Payment questions.
- Returns and refunds.
- Exchanges.
- Cancellations.
- Address corrections.
- Privacy requests.
We aim to respond within one business day during normal support hours.
19. How can I contact Our Haute?
Company: Our Haute
Legal Business Name: OUR HAUTE LLC
Business Number: C1569538
Address: 1001 S Main St #10513, Kalispell, MT 59901, United States
Email: info@ourhaute.com
Phone: +1 406 309 6495
Support Hours: Monday–Friday, 9:00 AM–5:00 PM MST/MDT