Phone: +1 406 309 6495

Cancellation Policy

Last Updated: September 20, 2026

At Our Haute, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

Our Haute is operated by OUR HAUTE LLC.

1. Cancellation Window

You may request cancellation within 12 hours of placing your order.

If your cancellation request is submitted within this 12-hour period and the order has not already been processed or shipped, we will normally cancel the order and issue a full refund to the original payment method.

Cancellation is not complete until we confirm it by email.

2. How to Request a Cancellation

To request cancellation, email us at info@ourhaute.com within 12 hours of placing your order.

Please include:

  • Your full name.
  • Order number.
  • Email address used for the order.
  • A clear request to cancel the order.

Use the subject line:

Order Cancellation Request – [Order Number]

Example:

Order Cancellation Request – OH12345

3. After the 12-Hour Period

After the 12-hour cancellation period, the order may have entered processing, packing, or shipping.

Once an order has entered processing or has shipped, we may not be able to cancel it.

If cancellation is no longer possible, you may request a return after delivery under our Return and Refund Policy.

Change-of-mind returns are subject to the return conditions and return-shipping rules stated in that policy.

4. Orders That Have Shipped

Orders that have already shipped cannot normally be cancelled.

After delivery, you may request a return within 30 days according to our Return and Refund Policy.

For a change-of-mind return, the customer is responsible for return shipping costs.

5. Refunds for Approved Cancellations

For an approved cancellation:

  • The refund will be issued to the original payment method where possible.
  • We normally process the refund within 10 business days after cancellation is approved.
  • Your bank or payment provider may require additional time to display the refund.
  • If the order has not been charged, no payment will be collected.
  • If a temporary payment authorization exists, its release timing is controlled by your bank or payment provider.

6. Cancellation Requests After Shipment

If you request cancellation after an order has shipped, we may be unable to cancel it.

In that situation, you may contact us after delivery to request a return under our Return and Refund Policy.

The original shipping charge, if any, may be non-refundable, and the customer may be responsible for return shipping costs for a change-of-mind return.

7. Address Changes

If you need to correct your shipping address, contact us immediately at info@ourhaute.com.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Customers are responsible for providing a complete and accurate delivery address.

8. Fraud, Duplicate, or Unusual Orders

We may cancel an order if we reasonably suspect:

  • Unauthorized payment activity.
  • Fraud.
  • Duplicate ordering.
  • Incorrect or unverifiable information.
  • Abuse of promotions or payment systems.
  • A violation of our Terms & Conditions.
  • Product or pricing errors.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method where possible.

Contact Information

OUR HAUTE is operated by OUR HAUTE LLC, registered in the United States under business number C1569538.

Type to search

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping