Privacy Policy

Last Updated: October 20, 2026

Our Haute operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our Haute is operated by OUR HAUTE LLC, a U.S.-based business. Our website uses WordPress and WooCommerce to provide certain website, shopping-cart, account, checkout, and store functions. We use third-party service providers, including Stripe and shipping providers, to help operate our business and provide the Services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit, use, purchase from, or otherwise communicate with us through the Services.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will request consent separately.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or your household.

Personal information does not include information that is collected anonymously or information that has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Full name.
• Billing address.
• Shipping address.
• Email address.
• Phone number.
• Customer-support contact details.

Account Information

If you create an account, we may collect:

• Username.
• Password.
• Account preferences.
• Saved addresses.
• Account settings.
• Order history associated with your account.

We do not intentionally store your plain-text password. Passwords should be kept confidential, and you should not share your account credentials with anyone else.

Transaction Information

This may include:

• Products viewed, selected, added to cart, purchased, returned, exchanged, or cancelled.
• Order number.
• Order date.
• Order value.
• Discount or promotion information.
• Shipping and delivery information.
• Refund information.
• Past transactions.
• Customer-service communications related to an order.

Payment Information

Payments are processed through Stripe.

We may receive limited payment-related information such as:

• Payment status.
• Transaction amount.
• Currency.
• Payment method type.
• Payment confirmation.
• Billing information.
• Fraud-prevention information.
• A limited payment identifier or transaction reference.

We do not intend to store complete payment-card numbers on our own website servers. Stripe may process your payment information according to its own privacy policy, security practices, and legal obligations.

For more information, please review Stripe’s Privacy Policy.

Communications

When you contact us, we may collect:

• Your name.
• Email address.
• Phone number.
• Order details.
• The contents of your message.
• Attachments or information you voluntarily provide.
• Records of our communications with you.

Device and Technical Information

When you access the Services, we may automatically collect:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Network information.
• Language preferences.
• Time zone.
• Referring website.
• Pages viewed.
• Links clicked.
• Date and time of activity.
• Website performance and diagnostic information.
• Other technical identifiers.

Usage Information

We may collect information about how you interact with the Services, including:

• How you navigate the website.
• Products or pages you view.
• Search terms used on the website.
• Shopping-cart activity.
• Checkout activity.
• Website features you use.
• Errors or technical problems you experience.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

You may provide information when you:

• Create an account.
• Place an order.
• Complete checkout.
• Subscribe to communications.
• Contact customer support.
• Submit a form.
• Request a return, refund, exchange, or cancellation.
• Leave a review.
• Participate in a promotion.
• Otherwise communicate with us.

Automatically Through the Services

We may collect technical and usage information automatically through cookies, pixels, tags, logs, and similar technologies when you use the website.

From Service Providers

Our service providers may collect or process information on our behalf, including providers that support:

• Website hosting.
• WordPress or WooCommerce functions.
• Payment processing.
• Fraud prevention.
• Website security.
• Analytics.
• Customer support.
• Email delivery.
• Order processing.
• Shipping and tracking.
• Website performance.

From Other Parties

We may receive information from payment providers, shipping carriers, fraud-prevention services, advertising or analytics partners, social-media platforms, or other third parties where permitted by law.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes.

Providing and Managing the Services

We use information to:

• Operate and maintain the website.
• Process and fulfill orders.
• Process payments.
• Provide order confirmations.
• Provide shipping and tracking updates.
• Arrange deliveries.
• Process returns, refunds, exchanges, and cancellations.
• Maintain customer accounts.
• Remember preferences.
• Provide customer support.
• Respond to questions and requests.
• Improve the shopping experience.
• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails.
• Send offers or product announcements.
• Measure marketing performance.
• Show advertisements for our products.
• Understand which products or pages interest customers.
• Support advertising and remarketing activities.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. Even if you unsubscribe from promotional communications, we may still send non-promotional messages about your orders, account, transactions, security, or customer-service requests.

Website Analytics and Improvement

We may use information to:

• Understand how visitors use the Services.
• Identify technical problems.
• Improve website speed and performance.
• Improve navigation and checkout.
• Analyze product and website trends.
• Test new features.
• Monitor and improve the customer experience.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts.
• Process secure payments.
• Detect and prevent fraud.
• Investigate suspicious or unlawful activity.
• Protect our website, business, customers, and service providers.
• Maintain the security and integrity of the Services.
• Enforce our policies.

Legal and Business Purposes

We may use personal information to:

• Comply with legal obligations.
• Respond to lawful requests from government agencies.
• Respond to subpoenas, court orders, or other legal process.
• Establish, exercise, or defend legal claims.
• Investigate violations of our Terms & Conditions or policies.
• Resolve disputes.
• Complete a merger, acquisition, restructuring, financing, sale, or bankruptcy involving our business.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes.

Service Providers

We may disclose information to vendors and service providers that perform services on our behalf, including:

• Website hosting providers.
• WordPress and WooCommerce service providers.
• Stripe, our payment processor.
• Fraud-prevention providers.
• Security providers.
• Analytics providers.
• Cloud-storage providers.
• Customer-support providers.
• Email and communication providers.
• Order-processing providers.
• Shipping carriers and tracking providers.
• Technology and IT providers.

These providers may use personal information only to provide services to us or as otherwise permitted by law.

Shipping and Order Fulfillment

To process and deliver an order, we may share necessary information such as:

• Customer name.
• Shipping address.
• Email address.
• Phone number.
• Order details.
• Tracking information.

We share the order and shipping information needed by our shipping and fulfillment providers to process and deliver your order. Please see our Shipping Policy for shipping coverage, costs, and delivery estimates.

Marketing and Advertising Partners

Where applicable, we may disclose information to advertising, analytics, and marketing providers that help us measure, personalize, or deliver advertising.

Depending on where you live and applicable law, this activity may be considered the “sale” or “sharing” of personal information or targeted advertising. You may opt out through our Do Not Sell or Share My Personal Information page.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with law.
• Respond to lawful requests.

Protect the rights, property, or safety of Our Haute, our customers, our service providers, or others. Detect, investigate, or prevent fraud, security incidents, or unlawful activity. Enforce our agreements and policies.

Business Transactions

If Our Haute or its assets are involved in a merger, acquisition, financing, reorganization, sale, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so, request disclosure, or provide consent.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate the website.
• Maintain shopping-cart and checkout functionality.
• Remember preferences.
• Maintain account sessions.
• Improve website performance.
• Understand website usage.
• Support website security.
• Prevent fraud.
• Provide relevant advertising where applicable.

Cookies may be provided by Our Haute, WordPress, WooCommerce, Stripe, analytics providers, security providers, or other service providers.

You can control or block cookies through your browser settings. If you disable certain cookies, shopping-cart, account, checkout, login, or other website functions may not work correctly.

Some third-party services may use their own cookies or similar technologies according to their own privacy policies.

6. Payment Processing

We use Stripe to process payments.

When you make a purchase, information necessary to process the transaction may be sent to Stripe, including information such as:

• Name.
• Billing address.
• Shipping address.
• Email address.
• Transaction amount.
• Currency.
• Payment method information.
• Order and transaction details.
• Fraud-prevention information.

Stripe may process personal information under its own privacy policy and terms. We recommend reviewing Stripe’s Privacy Policy.

7. Third-Party Websites and Links

The Services may contain links to third-party websites, platforms, applications, or services.

If you follow a link to a website that we do not operate or control, you should review that website’s privacy policy, security policy, and terms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Information you post on public or semi-public platforms, including social-media platforms, may be visible to others and may be used by those platforms according to their own policies.

8. Children’s Privacy

The Services are not intended for children under the age of 13, or the minimum age required by applicable law in the relevant jurisdiction.

We do not knowingly collect personal information directly from children under the applicable age.

If you believe that a child has provided personal information to us, a parent or legal guardian may contact us at info@ourhaute.com and request that the information be deleted.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age.

9. Security of Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system is perfect or completely impenetrable. We cannot guarantee that information transmitted through the internet or stored electronically will always be completely secure.

Please do not send sensitive information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services.
• Complete transactions.
• Maintain business and transaction records.
• Provide customer support.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.
• Comply with legal, tax, accounting, or regulatory obligations.
• Protect our legal rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and whether the information is needed for an active customer relationship or transaction.

When personal information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable law.

11. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights.

These rights are not absolute and may be subject to legal exceptions.

Right to Know or Access

You may have the right to request information about the personal information we collect, use, disclose, sell, or share.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format and, in some circumstances, request that it be transferred to another provider.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of:

• The sale of personal information.
• The sharing of personal information.
• Targeted advertising.
• Certain profiling activities.
• Certain marketing communications.

You may submit an opt-out request through our Do Not Sell or Share My Personal Information page.

Right to Limit Certain Uses

Where applicable law provides this right, you may have the right to limit certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

We will not deny goods or services, charge different prices, or provide a different level or quality of service solely because you exercised a privacy right, except as permitted by law.

Marketing Preferences

You may opt out of promotional emails by selecting the unsubscribe link in our marketing communications.

You may still receive transactional or service-related communications, including order confirmations, shipping notifications, account notices, security messages, and customer-support responses.

12. How to Submit a Privacy Request

You may submit a privacy request by contacting us through any of the following methods.

Email

Email us at info@ourhaute.com with the subject line:

Privacy Rights Request

Please include:

• Your full name.
• Email address associated with your account or order.
• The type of request.
• Any information that helps us locate your records.

You do not need an account or purchase to submit an opt-out request. For opt-out requests, provide only the information necessary for us to identify and apply your choice.

Phone

Call +1 406 309 6495 and ask to submit a privacy rights request.

Mail

Send your written request to:

OUR HAUTE LLC

1001 S Main St #10513
Kalispell, MT 59901
United States

13. Identity Verification

To protect customer information, we may need to verify your identity before completing certain requests.

We may ask you to confirm information that matches information already associated with your account, order, or transaction.

We will not request unnecessary sensitive information for verification.

If we cannot verify your identity, we may be unable to complete the request.

You do not need to verify your identity to opt out of the sale or sharing of your personal information, including through Global Privacy Control.

14. Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

• Proof that you authorized the agent.
• Verification of your identity.
• Additional information reasonably necessary to process the request.
• We may deny a request if the authorized agent cannot provide the required documentation.

We do not require identity verification for requests to opt out of sale or sharing, including requests submitted through an authorized agent. Where permitted by law, we may request proof of the agent’s authorization. Valid opt-out preference signals do not require written agent authorization.

15. Request Response and Appeals

We will review and respond to valid privacy requests within the time required by applicable law.

If we need additional time, we may notify you where permitted or required by law.

If we deny a request, we will explain the reason where required.

Where applicable, you may appeal our decision by contacting us at info@ourhaute.com with the subject line:

Privacy Request Appeal

16. Do Not Sell or Share My Personal Information

Our Haute does not sell personal information for money.

However, certain advertising, analytics, or marketing activities may be considered “sharing” personal information for cross-context behavioral advertising or targeted advertising under some privacy laws.

You may submit an opt-out request through our Do Not Sell or Share My Personal Information page.

17. Global Privacy Control

Where required by applicable law, we recognize valid browser-based opt-out preference signals, including Global Privacy Control (GPC), as a request to opt out of the sale or sharing of personal information or targeted advertising.

When our website detects a GPC signal, we store an opt-out preference on your device (browser) for the sale or sharing of personal information. A detected GPC signal takes precedence over any conflicting advertising permission previously stored on that device. If no GPC signal is detected, we do not treat that as consent, and we do not clear an opt-out preference you previously saved.

You can learn more about Global Privacy Control at globalprivacycontrol.org.

If we receive and process a valid opt-out signal, we may display confirmation that the opt-out preference has been recognized, for example on our Your Privacy Choices page.

GPC applies to the browser or device sending the signal. We do not require an account, purchase, or identity verification to honor a GPC opt-out signal.

18. Complaints

If you have a question or complaint about how we process your personal information, please contact us first at:

info@ourhaute.com

Depending on where you live, you may also have the right to contact your local data-protection or privacy authority.

19. International Transfers

Our service providers may store or process personal information outside the country where you live.

If personal information is transferred internationally, we will use appropriate safeguards where required by applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices.
• Our Services.
• Our technology.
• Legal or regulatory requirements.
• Security practices.
• Third-party service providers.

When we update this Privacy Policy, we will post the revised version on this website and update the Last Updated date.

If required by law, we will provide additional notice or obtain consent for material changes.

Contact Information

Company Name: Our Haute

Business Name: OUR HAUTE LLC

Business Number: C1569539

Business Address: 1001 S Main St #10513, Kalispell, MT 59901, United States

Email: info@ourhaute.com

Phone: +1 406 309 6495

Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (MST/MDT)

You can also leave a message through our website chat widget. Messages are reviewed during our support hours. The widget does not provide guaranteed real-time support.

We aim to respond to all customer inquiries within one business day.