Last Updated: September 20, 2026
Our Haute is a U.S.-based online store operated by OUR HAUTE LLC. We currently ship orders to customers within the United States only.
Shipping Coverage
We ship to valid delivery addresses within the 50 United States and Washington, D.C.
At this time, we do not ship to international destinations, U.S. territories, or military addresses unless specifically confirmed by our support team.
Shipping Method and Delivery Time
We offer:
- Shipping method: Free Standard Shipping via FedEx.
- Handling time: 1–2 business days.
- Carrier transit time: Approximately 5–8 business days.
- Estimated total delivery time: Approximately 6–10 business days from the date the order is placed.
Handling time is the time required to process and prepare an order before it is shipped. Transit time begins after the carrier receives the package.
Delivery estimates are not guaranteed. Delays may occur because of severe weather, carrier interruptions, holidays, incorrect or incomplete addresses, high order volume, or other circumstances outside our control.
Shipping Cost
Standard shipping within the United States is free.
Any shipping charge that applies to an order will be displayed clearly at checkout before payment is completed.
Order Processing
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Orders placed after our daily processing cutoff may be processed on the next business day.
If an order requires additional information or verification, processing may take longer. We will contact the customer if this occurs.
Tracking Information
After your order ships, we will send a shipping confirmation email containing tracking information, where available.
Customers can use the tracking number to check the shipment status through the carrier’s tracking system or our order-tracking page.
Delivery Problems
If your package is delayed, marked delivered but cannot be found, damaged, or appears to be lost, contact us at info@ourhaute.com.
Please include:
- Your order number.
- The shipping address.
- The tracking number, if available.
- A description of the delivery issue.
We will review the issue and work with the carrier and the customer to resolve it.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not shipped, contact us immediately at info@ourhaute.com to request an address correction. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Undeliverable or Refused Packages
If a package is returned to us because the address was incorrect, incomplete, or the package was refused, we will contact the customer.
A reshipment may require payment of additional shipping charges. If the customer requests a refund instead, the original shipping cost, if any, may be deducted from the refund.
Sales Tax
Applicable sales tax, if any, is calculated and displayed at checkout based on the customer’s shipping address and applicable tax rules.
The final order total shown at checkout includes the product price, any applicable sales tax, and any shipping charges applicable to the order.
Contact Information
Our Haute is operated by OUR HAUTE LLC, registered in the United States under business number C1569538.
Company Name: Our Haute
Business Name: OUR HAUTE LLC
Business Number: C1569538
Business Address: 1001 S Main St #10513, Kalispell, MT 59901, USA
Email: info@ourhaute.com
Phone: +1 406 309 6495
Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (MST/MDT)
We respond within one business day.