Effective Date: 07 July 2026

Scope and Intent
This Return and Refund Policy applies to all purchases made through https://ourhaute.com/.

  1. Return Window
    Customers in the United States may cancel and return eligible products within 30 days of receiving their order.
  2. Returns Overview
    Policy Item Details
    Countries Covered United States
    Return Window 30 days from delivery
    Returns Accepted Yes (eligible items only)
    Exchanges Accepted
    Return Authorization Required before sending
    Return Label Provided after approval (if applicable)
    Restocking Fee None
    Refund Method Original payment method
    Refund Processing Time Up to 10 business days after approval
  3. Return Instructions
    Step 1: Request Authorization
    All returns must be approved before sending.

Email: info@ourhaute.com
Include:

Order number
Reason for return
Step 2: Approval
After review, you will receive:

Return authorization confirmation
Correct return shipping address
Return label (if applicable)
Step 3: Do Not Send Without Approval
Returns sent without authorization may be:

Rejected
Delayed
Ineligible for refund

  1. Return Address
    We operate a centralized return handling process to ensure accurate processing and tracking of all returns.

Primary Return Location:
Returns are typically processed through our authorized return center in Georgia, USA:

Return Center Address:
35801 Rue Villa Ln, Tucker, GA 30084, USA

In some cases, depending on the product type, supplier, or fulfillment origin, returns may be directed to an assigned logistics return facility.

Important:

The exact return address and instructions will always be provided after return approval
Customers will never be asked to return items to an undisclosed or unverified third party
We ensure all return locations are authorized, trackable, and verified
Do not send returns without prior authorization, as this may result in delays or ineligibility for a refund.

  1. Packaging and Shipping
    Use original packaging whenever possible
    Ensure all tags, labels, and accessories are included
    Attach return authorization details
    Securely package the item before shipping
  2. Return Shipping Costs
    Reason for Return Who Pays Outcome
    Change of mind Customer Refund after approval
    Defective item Company Replacement or refund
    Incorrect item Company Replacement or refund
  3. Return Conditions
    Change of Mind
    Eligible if:

Item is unused
Item is undamaged
Original packaging is intact
Defective or Damaged Items
Must be reported within 48 hours of delivery
Photos of damage are required
After review: replacement or refund provided
Incorrect Product
Contact support immediately
Replacement or full refund provided
Item Not Delivered
Courier investigation will be initiated
Refund issued if confirmed lost
Order Cancellation
Orders may be cancelled for a full refund if not yet shipped.

  1. Refund Conditions
    Refunds are issued only if:

Product is unused
Product is undamaged
Product is in original packaging
Refunds may also be issued for:

Defective items
Incorrect deliveries

  1. Refund Processing
    Step Details
    Inspection Upon return arrival
    Approval After verification
    Processing Time Up to 10 business days
    Refund Method Original payment method
    Confirmation Email notification sent
  2. Exchanges
    Exchanges are accepted if:

Item is unused
Item is in original packaging

  1. Return Label
    Return instructions and labels (if applicable) will be provided only after approval.
  2. Shipping Information
    Item Details
    Shipping Method Fed Ex
    Delivery Time 5–8 business days
    Restocking Fee None
    Delivery times may vary due to customs, weather, holidays, or courier delays.
  3. Legal Rights
    This policy does not affect your statutory consumer rights under applicable laws.
  4. Important Notice
    Our registered business address is for correspondence only
    Returns are processed through authorized facilities or logistics partners
    Do not send returns without written instructions
    Contact Information
    Company Name: Organic Mart LLC

Contact Information


Company Name: Organic Mart LLC

Trade Name: Our Haute

EIN: 37-2113589

Address: 35801 Rue Villa Ln, Tucker, GA 30084, USA

Phone: +1 559-265-4200

Email: info@ourhaute.com

Website: https://ourhaute.com/

Customer Service Hours Monday to Friday: 9:00 AM – 6:00 PM (EST)

Saturday & Sunday: Closed

Response Time: Within one business day